If you're a subscriber to one of these internet providors, you may have difficulties with WebAccess. This is due to the fact that when you browse the web from within the your software window you don't make direct connections to the destination web servers. Instead, you connect to a network of proxy servers which make the connection for you and then relay the contents of the page back to you. This can save on download times since the proxy server caches frequently accessed pages. Unfortunately, the caching process is what causes the difficulties with WebAccess. The workaround is to:
When you connect to WebAccess using the steps above you connect directly to our server without going through your ISPs proxy servers.
If you have any questions about any of this just call or email Jim Hedrick, jhedrick@brunswickschools.org or call (330) 273-0506
 | Internet Explorer 6.0 or later:
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| Firefox: |
 | Open Firefox |
| Select the Tools menu |
| Select Options |
| Click on the Privacy icon at the left side of the window |
| Make sure there is a check mark in the box next to "Allow sites to set cookies" |
| Click OK to close the window. |
| From the Edit menu, choose Preferences. (In MacOS X, choose Preferences from the Netscape or Mozilla menu.) |
| Select the arrow next to Privacy and Security. |
| Click the Cookies category. |
| Click the radio button Enable all cookies. |
| Click OK. You will need to close and reopen your browser for this to take effect. |
| Internet Explorer 5.5 or earlier: |
| Open Internet Explorer |
| Click on the “Tools” menu at the top |
| Select “Internet Options” |
| Click the tab that says “Security” |
| Click the box that says “Custom Level” |
| Scroll down to the section called “Cookies” |
| Make sure that “enable” is checked next to “Allow cookies that are stored on your computer.” |
| Click OK, then OK. |
| Close Internet Explorer, Restart Internet Explorer (exit the program, launch again) |
| From the Edit menu, choose Preferences. |
| Click the Advanced category. |
| Click the radio button Accept all cookies. |
| Click OK. |
If you get this message every time you try to open or send an email from GroupWise Web Access, your problem may be due to your web browser settings if you are using Internet Explorer.
To modify your Internet Explorer settings:
This setting will force Internet Explorer to do a complete refresh every time it encounters a page and eliminates the problem.
*"Automatically" is the default setting and is a design flaw in Internet Explorer that causes the frequent login request problem.
Q. When I try to log into Groupwise, I get the message "Please login again. You may have typed your name or password incorrectly. Remember that passwords are case sensitive". I'm entering the same username and password that I always have. How can I get it to work?
A. There are three main reasons why you get this message:
1) Your username or password were typed incorrectly. Please remember that passwords are case-sensitive.
2) If you have already verified that your username and password were typed correctly, your password may need to be changed or reset. To do this, you should visit your building, change your Groupwise password and sign in again. If you continue to have trouble, please contact the tech department.
3) You may not have a Groupwise password established. A Groupwise password is required to access e-mail using the web interface. This password is different from your network password. A Groupwise password can only be established from your building. After signing into the network from your building, start Groupwise, select the "Tools" menu, then the "Options" choice, followed by "Security". Press the [ENTER] key In the "Old password" field and type your password in the "New password" field. You will also need to retype your password in the "Confirm password" field, the press the "OK" button at the bottom of the window. Again, if in doubt, the tech staff is happy to assist.
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